Arcannia Privacy Policy

1. Who We Are

ARCANNIA TECNOLOGIA LTDA. operates the Service.

Email: [email protected] Address: AVENIDA BRIGADEIRO FARIA LIMA, 1811 ESC 1119, JARDIM PAULISTANO, SAO PAULO, SP, CEP 01452-001 CNPJ: 62.919.440/0001-02

2. Data We Collect

• Account Data: name, email, login identifiers, and account settings.
• Usage Data: device information, browser type, IP address, logs, and interaction metadata.
• Content Data: inputs you submit and outputs generated by the Service.
• Support Data: messages and materials you send when contacting us.

3. How We Use Data

• To provide, operate, and maintain the Service.
• To improve performance, quality, and safety of the Service.
• To prevent abuse, fraud, and security incidents.
• To communicate about account, support, legal, and policy matters.
• To comply with applicable legal obligations.

4. Legal Bases (Where Applicable)

Depending on your jurisdiction, we process personal data under one or more legal bases, including contract performance, legitimate interests, legal obligations, and consent where required.

5. Sharing of Data

We do not sell personal data. We may share data with:

• Service providers and infrastructure partners that help us operate the Service.
• Professional advisors and auditors under confidentiality obligations.
• Authorities or third parties when required by law or to protect rights and safety.

6. International Transfers

Your data may be processed or stored in Brazil or other countries where we or our providers operate. When required, we apply appropriate safeguards for cross-border transfers.

7. Data Retention

We retain personal data for as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

8. Security

We implement reasonable technical and organizational measures to protect personal data. No system is fully secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to object to certain processing activities.

To make a privacy request, contact us at [email protected].

10. Children

The Service is not intended for children under 18. If you believe a child has provided personal data without authorization, contact us and we will take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates the most recent revision. Continued use of the Service after updates means you accept the revised policy.

12. Contact

For privacy questions or requests, contact [email protected].